Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

adding senders to safe list in outlook

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by stef.1951

more options

I had some e-mails sent to junk by mistake but when I click "it's not junk" then open the e-mail and click on "add to safe senders list" this command is ignored as the next time I receive an e-mail from that sender it is again sent to junk. Microsoft tell me it's a browser (i.e. Firefox) issue. Can anyone please help ?

All Replies (2)

more options

Private Message sent. Just to verify, you are using the browser to access the site right?

Helpful?

more options

Yes, I am using Firefox as my default browser. After a Microsoft "update" I started to get 50/60/70 "junk" e-mails every day for a few days and deleted them en masse instead of looking at each individual message to see who it was from. In doing this I had some that were marked as junk but were from legitimate senders. I've tried going through the process of adding the ones I want to keep to safe senders list to no avail.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.