Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will load and open to a new tab but doesnt do anything from their.

  • 7 replies
  • 1 has this problem
  • 37 views
  • Last reply by jscher2000

more options

Firefox will load and open to a new tab but doesnt do anything from their. there is no error message and i have tried reinstalling the program multiple times and tries the repair button. still the same thing. i cant even take a screen shot to show you.

All Replies (7)

more options

I would create a new profile. Save anything, such as bookmarks, which you want to keep from the old profile. [Manager - Create, remove, or switch Firefox profiles] [- Where Firefox stores your bookmarks, passwords and other user data]

Helpful?

more options

everettStormy said

. . . and tries the repair button

What are you talking about?

What's your computer system and Firefox version?


Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Helpful?

more options

I Really need to not change accounts but i will try it. When i tried uninstalling and reinstalling the program it sometimes offered a "repair Button" i tried it once and it went into like a boot loop. it started going through and installing the Firefox Installer over and over. sometimes when i install it it will give me an error code saying a missing DLL file but i am not sure which one. ever time i uninstall it i remove the installer as well. Im trying o start from scratch but i am not familiar with where fire fox stores everything. as far as the version i am not sure. i have been just going to the Fire Fox site and clicking the little pop up that says "get the Latest fire fox browser" I hope that gives all the info you need. i cannot use fire fox to find my version exacly like i have before.

Helpful?

more options

I think that the "repair Button" is part of your computer system.

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Firefox ESR; Extended Support Release {web link}

Beta, Developer, Nightly versions https://www.mozilla.org/en-US/firefox/channel/desktop/

Install Older Version Of Firefox {web link}


Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia

Helpful?

more options

Do you recommend I Install The older version of fire fox? I'm running win 10 and I think I have found all of the program files you mentioned. Also i am not sure if this is related but i am getting a missing .dll file.

VCRUNTIME140_1.DLL

I only get this when i try to run divinci resolve but it started the same time fire fox stopped working.

Helpful?

more options

Hey i haven't gotten any responses, i am still having problems. and I need this for my schooling. If you know anything about what is happening please respond.

Helpful?

more options

everettStormy said

Also i am not sure if this is related but i am getting a missing .dll file. VCRUNTIME140_1.DLL I only get this when i try to run divinci resolve but it started the same time fire fox stopped working.

I had that problem the other day after installing a new program; completely wrecked Firefox. You can download and reinstall the VCRuntime files from Microsoft here:

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

I installed both the 32-bit and the 64-bit, but I don't know if the 32-bit was really necessary. After the required reboot of Windows, Firefox was back to normal.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.