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i go onto firefox and get old fashion screen without the articals on there

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yes when i go on fire fox ive not got anything that comes on it like yahoo mail netflix ect

yes when i go on fire fox ive not got anything that comes on it like yahoo mail netflix ect

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Hi, is this a layout problem -- you can see the text and maybe some photos are there but it's scattered down the page? That could indicate that some of the files the page uses, particularly the ones containing the style rules, are not loading, or are not being applied. Let's see whether we can track down the problem.

First, have you noticed Firefox having any problems making secure connections? One reason Firefox might not load files is if it can't verify secure connections. Well-run sites generally don't have that problem, so when it occurs, it can indicate a "man in the middle" of the connection and we suggest investigating that first for your privacy and security. Have you seen anything unusual?

Second, Firefox's developer tools panel has a handy list of files Firefox is requesting and what is happening to those requests. To open that, either:

  • "3-bar" menu button > Web Developer > Network
  • (menu bar) Tools > Web Developer > Network
  • (Windows) Ctrl+Shift+e

This is blank for now. In the top part of the tab, reload the page bypassing the cache. You can do that either by Shift+clicking the Reload button on the main toolbar, or by pressing Ctrl+Shift+R.

The Network Monitor panel should fill up with URLs and other data. The left column shows 200 for a successful retrieval. Other codes or a blank in that column indicates a retrieval problem. Do you notice problems with particular servers/domains?

I should also mention "the usual" -- if a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart. A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?