Accessing content from within an e-mail by clicking on the access key
I am unable to access video and other content from within an e-mail from what I know are reputable sources (e.g. Stansberry Research and the Center for Strategic and International Studies (CSIS)). When I click on the access key in the e-mail I either get a page saying I cannot access the desired content page or I get nothing. In either case my only option is to exit the attempt to access that specific content. Is this a problem with Firefox or with Verizon, my ISP? If the former, can you help resolve it?
All Replies (3)
Are you accessing your e-mail thru a web browser or using a mail browser like Thunderbird?
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window