Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Installing Firefox bowser

more options

I'm trying to update my Firefox - Do I need to download the new Firefox as if I never had it? Why do we delete it after we put it in?

All Replies (1)

more options

Hi edmoyme, your Firefox reported itself to be version 78. Could you double-check some details for me:

Open the Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter/Return

In the first table on the page, what do you have in these rows:

  • Version
  • Update Channel

As a general note about updates, the update server only reveals the update to a fraction of Firefox installations during the first 24-48 hours. This is to gather data just in case there is some terrible problem with the program so it can be fixed before the full roll-out. So if you use the About Firefox dialog to check for updates and it says none is available, that could be the reason.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.