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tech scam locking firefox

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

mrgbejarano
mrgbejarano
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a tech scam popped up on my firefox, I didn't call number, tried to end task, but tab kept commeing back and blocking. so I uninstalled firefox, and changed my password. I just want to know if it will be safe to download and use again? thank you

a tech scam popped up on my firefox, I didn't call number, tried to end task, but tab kept commeing back and blocking. so I uninstalled firefox, and changed my password. I just want to know if it will be safe to download and use again? thank you

All Replies (2)

FredMcD
FredMcD
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First, to be safe: You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.

FredMcD
FredMcD
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Most of those 'lock' pages is because of a script.

If it's like the fake FBI/Interpol browser lock page, A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.