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Firefox keeps crashing

  • 2 replies
  • 1 has this problem
  • Last reply by FredMcD

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For the past couple of days Firefox keeps crashing; both individual tabs (it will say the tab has crashed and to reload it - this will happen over and over again upon reloading) and the entire Firefox window. This happens on various different sites, eg. Youtube, gmail, etc. I tried all the steps in this article: including checking to see if the crash still happened in safe mode with the add-ons disabled (which it did). The article then said to submit any crash reports that hadn't been already and copy the Report IDs for submitted crash reports to my support question in the Community Support forum:

bp-07c1be53-4018-4004-b8e0-cb8dd0210112 bp-61cb45dc-b6d6-4752-bf54-d40140210112 bp-f220d2d6-0ab6-4260-ad08-c83e70210112 bp-96c03666-617b-4a59-89dd-b5e370210112 bp-3e938bcf-6834-4bc1-af0d-76d060210112 bp-31386a16-f781-4c38-972d-e625e0210112 bp-c72cfa58-a2f6-4972-979b-c7f880210112 bp-0969e72d-752b-42df-a1b8-920120210112 bp-22712cfa-7524-47ce-bbc5-fae0e0210112 bp-8ab35dbf-ab72-4827-9ca3-37c5f0210112

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bp-07c1be53-4018-4004-b8e0-cb8dd0210112 bp-3e938bcf-6834-4bc1-af0d-76d060210112

Signature: OOM | unknown | NS_ABORT_OOM | IPC::ParamTraits<nsTSubstring&lt;T&gt; &gt;::Read </p>

Uptime 1 seconds

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(OOM)


This is for Sumo's Related Bugs 1664308 NEW --- Crash in [@ OOM | unknown | NS_ABORT_OOM | XPCJSContext::NewXPCJSContext] ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-61cb45dc-b6d6-4752-bf54-d40140210112 bp-f220d2d6-0ab6-4260-ad08-c83e70210112 bp-96c03666-617b-4a59-89dd-b5e370210112

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_STACK_OVERFLOW +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-31386a16-f781-4c38-972d-e625e0210112 Signature: OOM | large | mozalloc_abort | moz_xmalloc | mozilla::detail::HashTable<T>::changeTableSize | mozilla::cyclecollector::HoldJSObjectsImpl

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()


This is for Sumo's Related Bugs 1644096 RESOLVED DUPLICATE Crash in [@ OOM | large | mozalloc_abort | moz_xmalloc | mozilla::detail::HashTable<T>::changeTableSize | mozilla::cyclecollector::HoldJSObjectsImpl]

1333035 NEW --- Crash in OOM | large | NS_ABORT_OOM | mozilla::cyclecollector::HoldJSObjectsImpl


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Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}


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