Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Update has caused Firefox to lose passwords and cookies... again

more options

Firefox has just updated to version 84, and has lost all my passwords, and I think cookies too. This is the second time this has happened.

I have had a look in Windows Explorer to see if there is an older file (C:\ProgramData\Mozilla), but nothing there that looks hopeful at all.

I have to ask myself: Should I be using Chrome?

All Replies (2)

more options

"Have you asked yourself why you did not backup your profile before "ugrading" to protect yourself from being burned?"

Good point. If Firefox had said there was a risk it could lose all that data, and told me how to back it up, I might have done that. It did not.

Or perhaps you are saying I should just ASSUME it is crappy software, and and I should back up before letting it do anything it could screw up?

Helpful?

more options

Always backup before upgrading any software. That's common sense.

There should be backups in your profile folder.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.