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Is my email blocked by Mozilla?

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by Ken94105

Ken94105
Ken94105
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Hi. I'm really frustrated. I had to reset my Windows PC yesterday. I tried to reinstall FireFox but the "Firefox Installer.exe" and "Firefox Setup 84.0.1.exe" don't respect Windows standards installing into "C:\Program Files" but rather force the installation of FF into C:\Users\{user}\AppData\(Local, LocalLow, and Roaming)!! It was so frustrating and I acted out of haste and wrote a nasty feedback to Mozilla last night and I'm sorry about that :( I am just very frustrated why Mozilla is installing FF wherever it wants to!

Anyway, I think my email account is blocked now and when I tried to sign into my Sync acct, it says: 

    [[ Sorry. We’ve locked your account.

    The confirmation email we sent to *****@ hotmail com was returned and we’ve locked your account 
    to protect your Firefox data.

    If this is a valid email address, let us know and we can help unlock your account.
    No longer own that email? Create a new account ]]

My email is not blocking anyone and I'm receiving emails from everyone as of this writing. I need to fetch my bookmarks and plugins.

Help please!

Thanks Ken

Hi. I'm really frustrated. I had to reset my Windows PC yesterday. I tried to reinstall FireFox but the "Firefox Installer.exe" and "Firefox Setup 84.0.1.exe" don't respect Windows standards installing into "C:\Program Files" but rather force the installation of FF into C:\Users\{user}\AppData\(Local, LocalLow, and Roaming)!! It was so frustrating and I acted out of haste and wrote a nasty feedback to Mozilla last night and I'm sorry about that :( I am just very frustrated why Mozilla is installing FF wherever it wants to! Anyway, I think my email account is blocked now and when I tried to sign into my Sync acct, it says: [[ Sorry. We’ve locked your account. The confirmation email we sent to *****@ hotmail com was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account. No longer own that email? Create a new account ]] My email is not blocking anyone and I'm receiving emails from everyone as of this writing. I need to fetch my bookmarks and plugins. Help please! Thanks Ken

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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See:

Ken94105
Ken94105 Question owner
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Thanks cor-el. I double checked and Mozilla is not blocked nor going into my spam folder as I received your email response and other emails from Mozilla.

Is there no other way to unlock or unblock my acct?

Otherwise, I'll wait until tomorrow as you suggested to wait 24 hours. If not resolved, I'll file a Bugzilla ticket.

Thanks.