Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps crashing

  • 4 replies
  • 1 has this problem
  • Last reply by cor-el

more options

Here's a link to my latest crash report:

Any help is appreciated. Thanks.


All Replies (4)

more options

bp-ca46ecbc-b0dc-42fd-b951-a478f0201230 Signature: OOM | small

Uptime 6 seconds

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()


igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation


more options

See if there are updates for your graphics drivers

Make sure all software is up to date.

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}


more options

Memtest86 revealed no errors. The problem seemingly resolved itself. Though, it's too early to celebrate, because the problem has resolved itself in the past only to be followed by an eventual resumption of crashes.

My graphics card seems fine in device manager.

Thanks for your help. Leah


more options

Do you let running your computer for longer time without rebooting as that can cause memory issues where memory gets fragmented and larger contiguous memory blocks aren't available ?

You can also consider to close down unneeded applications while Firefox is running to have more memory available.

From the crash report:

Available Page File : 5,287,936 bytes (5.29 MB)
Available Physical Memory : 1,242,411,008 bytes (1.24 GB)
System Memory Use Percentage : 85
OOM Allocation Size : 128 bytes
TotalPageFile : 10565537792
TotalPhysicalMemory : 8468385792


Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.