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Firefox keeps crashing

  • 4 replies
  • 1 has this problem
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  • Last reply by cor-el

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Here's a link to my latest crash report:

https://crash-stats.mozilla.org/report/index/ca46ecbc-b0dc-42fd-b951-a478f0201230

Any help is appreciated. Thanks.

Leah

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bp-ca46ecbc-b0dc-42fd-b951-a478f0201230 Signature: OOM | small

Uptime 6 seconds

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

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See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Make sure all software is up to date.


Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

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Memtest86 revealed no errors. The problem seemingly resolved itself. Though, it's too early to celebrate, because the problem has resolved itself in the past only to be followed by an eventual resumption of crashes.

My graphics card seems fine in device manager.

Thanks for your help. Leah

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Do you let running your computer for longer time without rebooting as that can cause memory issues where memory gets fragmented and larger contiguous memory blocks aren't available ?

You can also consider to close down unneeded applications while Firefox is running to have more memory available.

From the crash report:

Available Page File : 5,287,936 bytes (5.29 MB)
Available Physical Memory : 1,242,411,008 bytes (1.24 GB)
System Memory Use Percentage : 85
OOM Allocation Size : 128 bytes
TotalPageFile : 10565537792
TotalPhysicalMemory : 8468385792

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