Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

continue crashing..

  • 7 replies
  • 1 has this problem
  • 2 views
  • Last reply by Paul

more options

I am not able do anything due to continuosly crashing my browser and restart again and again any suggestions?

I am not able do anything due to continuosly crashing my browser and restart again and again any suggestions?

All Replies (7)

more options

Hi

I am sorry to hear this is happening.

If you open the Android Settings app and select Applications, you should see Firefox in the list. Select it and choose to clear the cache.

This should fix the issue, but if not, please come back here and we can look into a different solution for you.

more options

Thank for suggestion, I have tried this but not work for me.

more options

4b1a2d0f-dfa1-42db-856d-8c771e7b5021 java.lang.IllegalStateException: missing OAuthScopedKey


java.lang.IllegalStateException: missing OAuthScopedKey at mozilla.components.service.fxa.manager.FxaAccountManager.maybeUpdateSyncAuthInfoCache(FxaAccountManager.kt:24) at mozilla.components.service.fxa.manager.FxaAccountManager$maybeUpdateSyncAuthInfoCache$1.invokeSuspend(Unknown Source:11) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:3) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:15) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641) at java.lang.Thread.run(Thread.java:919)

more options

4b1a2d0f-dfa1-42db-856d-8c771e7b5021 java.lang.IllegalStateException: missing OAuthScopedKey


java.lang.IllegalStateException: missing OAuthScopedKey at mozilla.components.service.fxa.manager.FxaAccountManager.maybeUpdateSyncAuthInfoCache(FxaAccountManager.kt:24) at mozilla.components.service.fxa.manager.FxaAccountManager$maybeUpdateSyncAuthInfoCache$1.invokeSuspend(Unknown Source:11) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:3) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:15) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641) at java.lang.Thread.run(Thread.java:919)

more options

Hi

If you type about:crashes into the address bar, find the most recent entry that has a Socorro link and tap the word Socorro.

A web page should open. If you could copy and paste the address of that page into a reply to this thread, we can look into that crash for you.

more options

I am frustrated now, Already catched all Crashing by browser

more options

Hi

Thank you do much for that information, really useful.

I have contacted our developers who have advised that you should log out of your Firefox Account to stop this from happening.

We are still looking into this issue, you can follow work on this at https://github.com/mozilla-mobile/android-components/issues/8527

You may wish to try restarting your device and logging back into your Firefox Account to see if this issue still occurs.

I hope that this helps.