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Enter Credentials

  • 2 replies
  • 1 has this problem
  • 124 views
  • Last reply by gen4

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I've been using TB for a long time. No problems. About a week ago it asked me to enter credentials. When I tried to enter it went into a loop.See below. In GMail I've allowed less secure Apps and set 2 factor authentication. I've provided screen prints of relevant data and Google settings. The problem occurs with all PCs running windows 10 but not with Windows 7 or with Android. Any ideas? Many thanks

I've been using TB for a long time. No problems. About a week ago it asked me to enter credentials. When I tried to enter it went into a loop.See below. In GMail I've allowed less secure Apps and set 2 factor authentication. I've provided screen prints of relevant data and Google settings. The problem occurs with all PCs running windows 10 but not with Windows 7 or with Android. Any ideas? Many thanks
Attached screenshots

Chosen solution

I've solved the problem myself.

When there was a GMail outage the GMAIL passwords became corrupted.

I therefore deleted all Thunderbird passwords and I was then prompted for the passwords again.

On re-entry, the problem was solved.

Took some time to sort this out.

Hope this helps someone else.

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All Replies (2)

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More information. Problem started on 12/12/20. Explicitly set allow google cookies. Problem persists.

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Chosen Solution

I've solved the problem myself.

When there was a GMail outage the GMAIL passwords became corrupted.

I therefore deleted all Thunderbird passwords and I was then prompted for the passwords again.

On re-entry, the problem was solved.

Took some time to sort this out.

Hope this helps someone else.