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no history or bookmarks, tried everything

  • 6 replies
  • 1 has this problem
  • Last reply by FredMcD

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I've tried every solution already on this forum. I've gone from 1) never seeing any history or being able to save a bookmark, to 2) being able to save them and have history while the browser is open (they'd vanish when I'd close it), to 3) now history and bookmarks will stay if I close the browser, but as soon as my computer is turned off and on again, they are gone. So I guess there's progress being made, but I still would like to have a fully-functioning browser. I've uninstalled and reinstalled Firefox several times, hoping that would fix it. Please help.

All Replies (6)

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If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.

[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

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Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

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Thanks for your responses! I don't have Sync or Advanced SystemCare. This is what I got with Verify Integrity:

> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: originFrecencyStats + Recalculated origin frecency stats > Task: vacuum + Initial database size is 5120KiB + The database has been vacuumed + Final database size is 5120KiB > Task: stats + Places.sqlite size is 5120KiB + Favicons.sqlite size is 5120KiB + pragma_user_version is 54 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 112348 unique pages + Table moz_origins has 11 records + Table moz_places has 34 records + Table moz_historyvisits has 31 records + Table moz_inputhistory has 0 records + Table moz_bookmarks has 12 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 0 records + Table moz_anno_attributes has 0 records + Table moz_annos has 0 records + Table moz_items_annos has 0 records + Table moz_meta has 3 records + Index sqlite_autoindex_moz_origins_1 + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index moz_places_url_hashindex + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_places_guid_uniqueindex + Index moz_places_originidindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_bookmarks_dateaddedindex + Index moz_bookmarks_guid_uniqueindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex > Task: _refreshUI

Accessibility Activated false

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icenogle.rachel said

I don't have Sync or Advanced SystemCare.

Did you check the link I posted?

This is what I got with Verify Integrity: > Task: checkIntegrity + The places.sqlite database is sane . . . .

Good. No problems.

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Yes, that link is one of the ones I had already tried when I said that I had tried solutions on the forum in my original post. I went through the entire thing, and I think that’s how I got to the slightly-better-than-starting point I’m at now. Glad we are narrowing it down though!

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?