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Bookmarks Missing After Laptop Sent in for Repair

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  • 1 has this problem
  • Last reply by Scribe

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Hi all,

I have had an account signed in to Firefox browser that held tens and tens of bookmarks. I had all my bookmarks linked to my profile before I sent it in for repair.

I received my laptop a couple of days ago and I can see the web history going back to when I purchased the laptop, but there are no bookmarks (save a single one) from before I sent in my laptop for repair.

I looked at the about:profiles but one is a default profile with no history and one is default-release with my web history (and one bookmark). Neither have my the entirety of my bookmarks.

Please let me know if there's anything I can do to recover my BMs.


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Hi, it's unlikely since you've already checked your Profiles, but you can try: Open bookmarks > Show All Bookmarks > Import and Backup > Restore, and see if you have a backup there.

In case a Refresh has occurred, please look on your Desktop for a file named Old Firefox Data - Refresh Firefox - reset add-ons and settings.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!