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1 URL that will not take me Past the login page. No problem with any other website

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

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URL I have one website that I can not get past the login page on any browser. I can type the address and go to the login page. I type in the ID and PW then click on the login button. Nothing happens. I only have the one URL that will not let me sign in. It's driving me nuts. The company that has the website tells me everything checks out on their end.

URL I have one website that I can not get past the login page on any browser. I can type the address and go to the login page. I type in the ID and PW then click on the login button. Nothing happens. I only have the one URL that will not let me sign in. It's driving me nuts. The company that has the website tells me everything checks out on their end.

All Replies (2)

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What are your cookie settings in Firefox? Can you provide the website so that others can try to replicate the issue?

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This issue can be caused by corrupted cookies or blocked cookies.


Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.