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Thunderbird Crashes Immediately Upon Launch. Running on Windows 7 Professional (64).

  • 6 replies
  • 1 has this problem
  • 21 views
  • Last reply by Wayne Mery

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Hi!

How can I fix Thunderbird?

Within seconds of launch, it crashes.

I am running Windows 7 Pro (64).

This problem began during the second week of November, 2020.

Because of the instantaneous crashes, I don't know how to tell you what version of Thunderbird I am using.

I have been using Thunderbird for more than ten years. I suspect that some of my profile folders are large.

I am attaching a screen shot of 'Crash Reports'.

I appreciate your help, and look forward to hearing from you.

Attached screenshots

Chosen solution

Try starting TB in safe-mode (hold shift button on your keyboard while launching TB) and when it opens from there send us the crash IDs (which start with bp) https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

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Chosen Solution

Try starting TB in safe-mode (hold shift button on your keyboard while launching TB) and when it opens from there send us the crash IDs (which start with bp) https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Helpful?

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If you can't start TB, in normal or safe mode, post the last few crash IDs in this folder:

C:\Users\username\AppData\Roaming\Thunderbird\Crash Reports\submitted

The IDs are the names of the text files named bp-......txt.

In the meantime, run Windows in safe mode to test the effect of startup apps such as antivirus.

Helpful?

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Hi, svlad2009!

I started Thunderbird in Safe Mode.

In Safe Mode, Thunderbird seems to work.

Will you explain why Safe Mode prevents Thunderbird from crashing?

Thank you!

Helpful?

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In safe mode almost all (if not all) add-ons does not start/work so then the root cause of the problem might be an add-on...

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Hi, svlad!

Thank you for explaining!

Helpful?

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kayeskenazi, what were your crash IDs ?

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