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unable to get in box

  • 1 reply
  • 1 has this problem
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  • Last reply by christ1

rtbuckheit
rtbuckheit
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Up to 12/2/2020 I have used Thunderbird successfully for several years. Sometime between 12/2 and 12/3 Thunderbird stopped refreshing my inbox. It may have been coincidental with my being asked by Thunderbird to run a compact operation on my mail folders to save space. I allowed the compact operation to run and it seems since then I can't get mail. I'm running version 78.5.1. My email is a Roadrunner account.

I tried several things. In case the problem was not related to Thunderbird. I used Microsoft mail to read my emails and the latest emails were shown in the in box. I also installed Mailbird to see if it could read the in box and it also worked correctly. I uninstalled Thunderbird and then re-installed it but again it was unable to refresh the inbox.

There are no error messages displayed. The cursor becomes a circular busy icon if I touch the in box and remains that way until I end Thunderbird.

Any suggestions to correct the problem will be greatly appreciated.

Up to 12/2/2020 I have used Thunderbird successfully for several years. Sometime between 12/2 and 12/3 Thunderbird stopped refreshing my inbox. It may have been coincidental with my being asked by Thunderbird to run a compact operation on my mail folders to save space. I allowed the compact operation to run and it seems since then I can't get mail. I'm running version 78.5.1. My email is a Roadrunner account. I tried several things. In case the problem was not related to Thunderbird. I used Microsoft mail to read my emails and the latest emails were shown in the in box. I also installed Mailbird to see if it could read the in box and it also worked correctly. I uninstalled Thunderbird and then re-installed it but again it was unable to refresh the inbox. There are no error messages displayed. The cursor becomes a circular busy icon if I touch the in box and remains that way until I end Thunderbird. Any suggestions to correct the problem will be greatly appreciated.

Chosen solution

If you're using ESET you should temporarily disable SSL filtering until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf

The problem is being reported by dozens of users. https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

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christ1
christ1
  • Top 25 Contributor
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Chosen Solution

If you're using ESET you should temporarily disable SSL filtering until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf

The problem is being reported by dozens of users. https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/