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Myhermes

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

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Why does Firefox not work with MyHermes Alan

Why does Firefox not work with MyHermes Alan

All Replies (4)

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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

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after entering all the needed information to send a parcel the web site will not allow you to pay. there is no problem using Edge and Chrome Alan

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tanda.homsafar said

. . . . the web site will not allow you to pay.

FredMcD said

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?
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This issue can be caused by corrupted cookies or blocked cookies.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window