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Missing file folders

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  • 1 has this problem
  • 11 views
  • Last reply by Wayne Mery

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When I log into Mozilla Thunderbird, most of my file folders are missing. How do I restore them?

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If you are using ESET/NOD32 security/AV then probability is high that ESETAA is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.