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When I opened Thunderbird this morning, it would not download any email. When I clicked on "get messages", it connected to the pop server, but nothing happened. No message saying that there were no new messages.

  • 5 replies
  • 4 have this problem
  • 12 views
  • Last reply by busaf4

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Tell me how to fix the problem.

Modified by engrbill47

Chosen solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

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Chosen Solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

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thanks, I suspected it was something like that. as I mentioned, I'm not fluent in IT. what is SSL?

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The suggestion solved my problem for one day. Now "search" does not work and "get messages" also is AWOL.

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engrbill47 said

The suggestion solved my problem for one day. Now "search" does not work . And even though I can now get incoming email, the same password does not seem to work in the sending of email.

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Yes I found disabling SSL under account then server settings (security). I had to choose none option for Thunderbird to download mail

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