Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

MyPhoneExplorer no longer works on version 78.5.0 (32-bit)

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by Kenton S

Smokindog
Smokindog
more options

I've been using MyPhoneExplorer for years to keep my Android phone in sync with my Thunderbird address book and calendar.

With the recent upgrade to 78.5.0 (32-bit), the contact sync no longer works between the two, failing with

"Loading entries from Thunderbird failed" (See image attached).

The first time I ran MyPhoneExplorer a new plugin did get loaded for Thunderbird but I didn't note the name.

I've tried restarts and reboots, making sure Thunderbird was launched first, and even running MyPhoneExplorer with admin privileges. I'm running Version 1.8.15 of MyPhoneExplorer on a W10 64 bit platform.

I need to roll back Thunderbird until this is corrected so any tips on reverting to a previous version of Thunderbird would also be appreciated.

I've been using MyPhoneExplorer for years to keep my Android phone in sync with my Thunderbird address book and calendar. With the recent upgrade to 78.5.0 (32-bit), the contact sync no longer works between the two, failing with "Loading entries from Thunderbird failed" (See image attached). The first time I ran MyPhoneExplorer a new plugin did get loaded for Thunderbird but I didn't note the name. I've tried restarts and reboots, making sure Thunderbird was launched first, and even running MyPhoneExplorer with admin privileges. I'm running Version 1.8.15 of MyPhoneExplorer on a W10 64 bit platform. I need to roll back Thunderbird until this is corrected so any tips on reverting to a previous version of Thunderbird would also be appreciated.
Attached screenshots

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Do you have the latest version of the add-on?

https://addons.thunderbird.net/en-us/thunderbird/addon/myphoneexplorer/

Smokindog
Smokindog Question owner
more options

It was loaded automatically on first use.

Smokindog
Smokindog Question owner
more options

Anyone????

I tried deleting the add-on and reinstalling, rebooting between each step just for grins and still no joy.

This is a really important feature for me and I'd have to guess for a lot of others as well.

THANKS!

Kenton S
Kenton S
more options

Same experience here.

I just upgraded to Thunderbird 78.10.2 (32-bit). I then upgraded the MyPhoneExplorer Add-on to 30.0.12. Contact Sync no longer works, failing with the same message reported by Smokindog.

I'm running Version 1.8.15 of MyPhoneExplorer on Windows 7 64-bit. The Android MyPhoneExplorer client (Motorola G5 Plus) is 1.0.77.

I really hope this can be resolved without getting into a finger-pointing exercise! Until then, I guess it's back to Thunderbird 60.8.0. Bummer!