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Firefox crashes all the time - tried refresh, safe mode, disabling hw acceleration. Reinstalled multiple times including earlier version.

  • 2 replies
  • 1 has this problem
  • Last reply by FredMcD

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Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes asking to send the crash report and to restore the tab. I click yes and it crashes again with the same window. Sometimes if i reboot it all of a sudden works. But literally everyday when i log on for the first time it crashes, then i reboot and sometimes it crashes, and then sometimes on the second reboot it just works somehow. I have tried installing earlier versions, refreshing firefox, starting in safe mode etc.

Here are a few of the crash IDs that were submitted successfully (others failed to submit). Thanks for your help.

bp-184c9810-753f-4c95-8ab9-7bdbf0201123 bp-9dd6128c-efde-48d2-8a60-cca8b0201123 bp-838ee5a6-c78d-441d-a830-78be20201123 bp-cad59347-bdef-48a8-9965-742960201123

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Product Firefox Release Channel release Version 83.0 Build ID 20201112153044 (2020-11-12) Buildhub data OS Windows 10 OS Version 10.0.18363

bp-184c9810-753f-4c95-8ab9-7bdbf0201123 bp-9dd6128c-efde-48d2-8a60-cca8b0201123

Signature: mozilla::dom::DOMException_Binding::Wrap

Uptime 7 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ +++++++++++++++++++++++++++++++++++++++++++++ bp-838ee5a6-c78d-441d-a830-78be20201123 Signature: DrawImageInternal

Uptime 96 seconds (1 minute and 36 seconds)


mfehcinj.dll = McAfee LLC ++++++++++++++++++++++++++++++++++++++++++ bp-cad59347-bdef-48a8-9965-742960201123 Signature: mozilla::dom::HTMLInputElement::FieldSetDisabledChanged

Uptime 2 seconds


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Make sure McAfee is up to date.

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there? Starting Any Computer In Safe Mode; Free Online Encyclopedia