Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can not start Firefox

  • 3 replies
  • 1 has this problem
  • 30 views
  • Last reply by FredMcD

more options

Crash ID: bp-fe2e6647-3a6a-495c-922c-703b02151219 OS:windows 10 Pro x64 (1909) Build:18363.1198

I am challenge it.

1.Reinstall Firefox and restart Windows.

NG

1.Restore Windows (Back to 2020/11/17) 
2.Reinstall Firefox and restart Windows.

But Firefox Crash.

Sincerely, Nakata(Japanese)

Chosen solution

Hello FredMcD.

I am using Google automatic translation.

I restored Windows until 2020/11/8.


1. I uninstalled Firefox and restarted Windows. 2. Delete the old "C: \ Program Files (x86) / mozilla Firefox" directory 3. Reinstall Firefox "C: \ Program Files \ Mozilla Firefox"

The problem has been resolved. Firefox can now be started.

PS. I saw "about: crashes" that you taught me in Firefox, but there was no crash history.

Thank you very much.

Read this answer in context 👍 0

All Replies (3)

more options

Crash ID: bp-fe2e6647-3a6a-495c-922c-703b02151219 Crash Report Not Found


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Helpful?

more options

Chosen Solution

Hello FredMcD.

I am using Google automatic translation.

I restored Windows until 2020/11/8.


1. I uninstalled Firefox and restarted Windows. 2. Delete the old "C: \ Program Files (x86) / mozilla Firefox" directory 3. Reinstall Firefox "C: \ Program Files \ Mozilla Firefox"

The problem has been resolved. Firefox can now be started.

PS. I saw "about: crashes" that you taught me in Firefox, but there was no crash history.

Thank you very much.

Helpful?

more options

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.