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Crashes consistently

  • 3 replies
  • 1 has this problem
  • Last reply by FredMcD

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I've tried all the recommended fixes. Upgraded memory, file check, DISM, safe mode, refresh, update, etc. etc. Here are some of the infinite number of crash reports: Crash ID: bp-ab045501-5c4f-439e-b01c-23afa0201116 Crash ID: bp-654606c6-6616-4cc4-a6c5-1ee420201116 Crash ID: bp-413dbf26-b713-4be2-b6b5-d88440201116 Crash ID: bp-1c6d93f2-17ad-4b6b-b223-4f0010201116

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bp-ab045501-5c4f-439e-b01c-23afa0201116 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate slots while tenuring.


msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

IPSEng64.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++++ bp-bp-654606c6-6616-4cc4-a6c5-1ee420201116 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()


IPSEng64.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++++ bp-413dbf26-b713-4be2-b6b5-d88440201116 Signature: mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::ipc::IPDLParamTraits<T>::Read

MOZ_CRASH Reason (Sanitized) : IPDL error: "Error deserializing 'data' (SerializedStructuredCloneBuffer) member of 'SerializedStructuredCloneReadInfo'". abort()ing as a result.


IPSEng64.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1600032 RESOLVED FIXED IPC crashes with fatal error msg: Error deserializing 'textureParent' (PTexture) member of 'TimedTexture'

1580934 NEW --- Crash in [@ mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::ipc::IPDLParamTraits<T>::Read] (Error deserializing 'securityInfo')

1562616 VERIFIED FIXED Crash in [@ mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::ipc::ReadIPDLParam<T>]

1561976 RESOLVED WONTFIX Crash with gfx.use-glx-texture-from-pixmap;true

1473600 NEW --- Crash in mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::ipc::IPDLParamTraits<T>::Read +++++++++++++++++++++++++++++++++++++++ bp-1c6d93f2-17ad-4b6b-b223-4f0010201116 Signature: widevinecdm.dll | trunc | widevinecdm.dll | trunc | mozilla::gmp::ChromiumCDMChild::RecvDecryptAndDecodeFrame

Crash Reason Unhandled C++ Exception

widevinecdm.dll = Widevine Content Decryption Module = Google Inc == Note: Some claim virus

IPSEng64.dll = Symantec Intrusion Detection


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You may have ad/mal-ware. Further information can be found in this article;

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.


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MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file.


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