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Financial Institutions Window 10

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

aspentemp
aspentemp
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Firefox 82.0.2 64-bit

When logged into my financial institutions, the following problems occur:

Cannot click on OK/CANCEL buttons, the arrow does not change to a hand. Also, cannot click into some data entry fields.

Never had these problems before a week ago.

Mircosoft Edge Browser works fine.

Any help would be appreciated.

Thank you

Firefox 82.0.2 64-bit When logged into my financial institutions, the following problems occur: Cannot click on OK/CANCEL buttons, the arrow does not change to a hand. Also, cannot click into some data entry fields. Never had these problems before a week ago. Mircosoft Edge Browser works fine. Any help would be appreciated. Thank you

All Replies (3)

FredMcD
FredMcD
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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

aspentemp
aspentemp Question owner
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Hi, That did not resolve the problem.

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Remove History For One Site {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings