I think perhaps you need to be aware that your apparent inability to navigate back to your previous questions is not an issue for the people who volunteer to help their fellow users. I just looked over your question history, you have asked seven questions over a nine year period. I will skip your Firefox question from nine years ago. Although I might point out you did interact and respond to questions at that point. We have recently from you ''<p>jjflynn [[#question-1288140|said]]</p>'' <blockquote>First of you help is basically useless. Who has time to look through thousands of questions and answers? Why am I no longer getting plain text emails? The ones that are computer formatted are next to impossible to read and very annoying. This seems to be a recent development because I used to get things in plain text. If this is the current format, I'll have to find another program because this is very annoying. I am having trouble with my email account dropping messages and the only way I can find some of the is in Thunderbird but in order to read them I need to forward them to another email account </blockquote> Apparently I do! Where do you think the volunteers are going to look for answers to your questions? That would be right. In older topics. There are Thousands of them on this site that basically say right click the folder, select properties and then repair. For some reason no one wanted to repeat that advice for you at the time. The most common issue is anti virus programs scrambling the data as it is updated with their incessant scanning. But the cause in your case is something only you can determine. Then we have Unhelpful "help" ''<p>jjflynn [[#question-1299880|said]]</p>'' <blockquote>This is more a comment than a question. The problem with you guys is that you all think and speak like techies. You users aren't techies and don't understand what you are saying. If we get an answer to our question that we don't understand, there is no way to ask for clarification. Your "help" is worthless because who can look through thousand of questions to find what you want. Instead of trying to figure out how to use the new version 78, I uninstalled it and went back to the old version. If it stops working I will look for an alternative, hopefully with "help" that is more helpful. </blockquote> Which was replied with ''<p>Wayne Mery [[#answer-1342013|said]]</p>'' <blockquote>@jjflynn Is your question primarily about https://support.mozilla.org/en-US/questions/1299813 ? </blockquote> '''No reply''' to that topic from you, but that bring us to https://support.mozilla.org/en-US/questions/1299813 You got two replies that offered assistance. Again '''no response from you.''' Then you though this would get you assistance ''<p>jjflynn [[#question-1301552|said]]</p>'' <blockquote>I can find the profile page. What do I do when I get there? I tried another email program and found their help was as useless as yours. </blockquote> Unfortunately the statement makes no sense at all standing alone. so you were asked ''<p>Stans [[#answer-1344844|said]]</p>'' <blockquote>What exactly are you looking for? </blockquote> Again '''no response''' from you. Then we get this topic ''<p>jjflynn [[#question-1301576|said]]</p>'' <blockquote>Another problem with your so called "support" is that you can't reply directly to whoever answers your question if you have additional questions and basically have to explain your problem all over again I am just going to use the older Thunderbird because I am a retarded idiotic worthless moron. (At least until I can find an alternative I like.) </blockquote> Stan tried to offer you assistance ''<p>Stans [[#answer-1344852|said]]</p>'' <blockquote>It seems you're having challenges with finding and replying to your own threads. For example, the thread here https://support.mozilla.org/en-US/questions/1301552. You must have received an email message notifying you that I responded to it. In the same email notification, there is a big Post a Reply button that you simply click, which takes you to the thread where you can directly respond to my reply. Anyone that opens that thread will see all the replies that were made there, so I don't understand why you think you have to explain yourself all over again. </blockquote> Again '''no response from yo'''u. So we get to today's missive ''<p>jjflynn [[#question-1309277|said]]</p>'' <blockquote>I just want you to know I have had it with this stupid program. Every time it updates I have to spend hours fooling around with it to get it to work again. Your help is no help at all. Take yor program and shove it and don't bother answering<!-- mother fuckers --> ''[Profanity removed by moderator. Please read [[Forum rules and guidelines]], thanks.]'' </blockquote> I think I see a trend here, I hope you also can see that each of these conversations ended because you did not respond. This link it to all your old questions. https://support.mozilla.org/en-US/search/advanced?asked_by=jjflynn&sortby=1&a=1&w=2 I suggest you engage with the people that have tried to help you, rather than lambast them because you do not reply to their questions. You apparently assume that the folks here know about you. They do not! They are in the main other Thunderbird users trying to help their fellow users. What you will not find here is anyone paid to offer support. So we know exactly what you tell us, so you must needs take the time to actually explain yourself. I do not have all the answers, nor do I think I am technically skilled as a programmer as far as Thunderbird goes. I do however have issues when folks do no apply common sense to technical issues because they claim they are not technical. I would also suggest you might try reading some support articles which discuss profiles, the profile manager and in the case of the first article, offer advice on how to force Thunderbird to use an old profile even if it is reluctant to do so. https://support.mozilla.org/en-US/kb/dedicated-profile-thunderbird-installation https://support.mozilla.org/en-US/kb/using-multiple-profiles https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles

Hi jjflynn, I'll make sure to pass on your feedback. If you'd like support, I'm always available to help. Just remember to ask specifically for me when you post a question.