Email error
No matter how many times the correct password is entered / re-entered this error keeps popping up. It happens on different email accounts with no specific pattern, but far too frequently.
How can this be fixed permanently?
All Replies (8)
This is also reported here, and the first reply suggests this could be caused by an antivirus app scanning secure connections and blocking TB. What is the AV on this computer, and what are its settings for email and secure connections?
It's Norton, all settings are default.
I would uncheck all the boxes in the Email Antivirus Scan section and see if it makes a difference. The real-time background scanner would still be active and provide sufficient protection. But the best way to test if Norton is interfering is to run Windows in safe mode and then run TB, as safe mode bypasses startup apps like Norton.
I already tried with the boxes unchecked, it made no difference, hence back to defaults.
You use the term "Norton... interfering". I don't see it as that. Norton is having no similar effects on any other applications, & is performing a valuable function. If it's necessary to run Safe Mode in order to get Thunderbird to function correctly then rather than the antivirus it may be time to look at a new email client, one that will work with Norton s/w.
Running Windows in safe mode is just a way to test the possible interference of startup apps. If TB runs properly in Windows safe mode, you should adjust your Norton settings so TB runs in Windows normal mode - without any loss of 'protection'.
I never for a second thought Safe Mode was a permanent condition. But as I said if it takes SM for TB to run correctly then its the email client that must change. There's plenty to choose from.
'SAfe Mode with Networking' mode is a means of checking whether something is interfering. That's why it is worth trying as a test so you can rule it out. Please see if you can rule out external interfernce.
If norton is interfering then it interferes on anything you use. That goes for any email client.
However, I'm using Norton and not having any issues. But in the 'Anti-virus' > 'Scans and Risks' section Under exclusions - items to exclude from scans. I have chosen to exclude my profile. eg: C:\Users\<Windows user name>\AppData\Roaming\Thunderbird
re :It happens on different email accounts with no specific pattern So can we deem from this that it does work using that email address and password, but on occasion throws a wobbly? Makes you wonder if they have something out of sync server side especially since they have other addresses like blueyonder etc. Otherwise it would be a permanent fail.
In Help > troubleshooting Information Do NOT select the checkbox 'Include accoutn name' click on 'Copy text to clipboard' then paste the info into this forum question 'Post a Reply' text box. Do not edit anything.
Just so that no-one else misunderstands, I am fully aware of what Safe Mode is/does.
If Norton was "interfering" as suggested it would happen each time. It doesn't, so that rules that out!
Other avenues are being explored.
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