This thread was archived. Please ask a new question if you need help.
Keep Getting "Firefox already running, but it is not responding..." Message on attempt to Start Firefox
I started receiving a message that "Firefox is already running, but it is not responding...". Tried Task Manager to "End Processes" - Didn't work (still getting the same message on start up). Tried to uninstall and reinstall Firefox - Didn't work (Getting the same message when I attempt to reinstall. About to give up and go with another browser. Can someone please tell me how to get rid of this message and reinstall and start Firefox? I would REALLY rather use Firefox. Thank you!
All Replies (4)
Thanks very much for the quick response. I have followed your first link (I'm using a Windows PC operating under Windows 7) and it was very helpful. I removed the "Read Only" tag for all subfolders and files under the existing profile, so apparently I need to set up a new profile for Firefox to access on start up. The article showed me how to find my (default) profile, and how to copy the files, but, I do not see how to actually create a profile that Firefox will access on startup. There is obviously a problem with my current profile, since I keep receiving the "Firefox already running, but it is not responding..." message, but, the article does not explain how I create a new profile (i.e. what name do I give it?; how does Firefox know to access the new profile on start up and not the old one, etc.). Is there any information that can explain these questions? Thank you!
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
Type about:profiles<enter> in the address bar.
I am on Windows10 - the above message keeps coming up. I have followed the above instructions, changed the read only box, nothing. Finally I deleted all the Mozilla files in my User account, uninstalled Firefox for the 2nd time, downloaded, still getting the same message! Help!