Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird 68.12 -> 78.2.2 update - no longer able to retrieve e-mail from any of the servers

  • 19 replies
  • 3 have this problem
  • 184 views
  • Last reply by macLMHJ

more options

This morning I upgraded Thunderbird from 68.12 to 78.2.2 on several W10 machines.

On every single machine, in a reproducible way (I repeated this exercise), 78.2.2 broke my workflow down in the following way:

after the update was applied, Thunderbird was no longer able to retrieve e-mail from any of the servers it was configured to talk to.

I had to restore all my user data (via cygwin / tar / Users/name/AppData/Roaming/) from a different machine still running 68.12. This fixed the problem in a reproducible way.

I am posting this here because

1) Thunderbird is one of my most favorite/important program since ~2006

2) I hope that this msg would be found useful for other users / developers

3) I tried to restore everything/avoid the problem by using intermediate versions - I tried several of these, none worked. I just decided to go with the one that was still reliably working on a different machine - that's why 68.12.

I know that a well-documented bug report would be much more useful - if so, sorry for this noise.

If you are unhappy with this "report", you have my complete understanding.

As this is supposed to be a question, has anybody else experienced such problem with 78.2.2?

Modified by Wayne Mery

Chosen solution

probably TLS 1.0/1.1 deprecation?

Read this answer in context 👍 1

All Replies (19)

more options
after the update was applied, Thunderbird was no longer able to retrieve e-mail from any of the servers it was configured to talk to.

What exactly does this mean? Is there any error message? Since you haven't provided any details, see https://support.mozilla.org/kb/cannot-receive-messages

Helpful?

more options

Indeed, it is best to focus on the actual problem.

Helpful?

more options

To provide more information, I tried to update Thunderbird on one of my client machines one more time and immediately got the same condition:

as soon as 78.2.2 started, for each of my accounts / servers, Thunderbird got into a state, where, at the bottom of each window, it displays a full green bar with a message "Connected to <the name of the server>" - this is so for all servers and for all accounts ( I have many of both). However, only subjects of previously-received emails are displayed, I can not read even recent emails which should be stored locally also (on any of the machines where I tried this update).

My local (Thunderbird) database is very, very large on all computers. Also, I have a large number of email servers to connect to, including my personal ones, so, perhaps, Thunderbird is trying to change something - perhaps reworking local database but struggles - perhaps it's trying to do something which does not scale for old people who keep all their email since 1989.

This is the first time Thunderbird update does not work out of the box for me, also, on many different computers.

I am starting to suspect that Thunderbird is, may be, trying to redownload all the messages - if so, in my case, it could take a very long time.

Something is very different about this release / version.

I will let it run / do whatever it might be trying to do on one of my computers here and will report my observations tomorrow.

BTW, I don't need a solution to *my* problem - I solved my problem by downgrading to 68.12 - but it would be, of course, good to know what's wrong and how to avoid such problems in the future.

Modified by Koompan

Helpful?

more options

p.s. continuing my experiments: uninstalled 78.2.2 - installing 68.12 - again, same surprise as before: "A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. ..." - I've been here before. The only way I found to solve this problem is to delete Thunderbird folder by hand and restore the older one from a tgz file.

Helpful?

more options

I don't know whether my problem is related to yours, but the new version (78.2.2) doesn't work for me either. Initially, Thunderbird simply wouldn't download any recent email messages. (I normally use POP3 protocol.) I tried to set up my usual email account as a new account, but received this error message: "Unable to log in at server. Probably wrong configuration, username or password." I have been using Thunderbird for many, many years without a problem. Furthermore, it working under the previous version (68.12) yesterday. What could be the problem?

Helpful?

more options
I don't need a solution to *my* problem - I solved my problem by downgrading to 68.12

Not really a solution IMV, but that's up to you. Without further trouble shooting there's no point to speculate. In any case, my best guess this is a problem with your particular setup, and not a general one.

Helpful?

more options

jcder,

please start a new topic for your problem. https://support.mozilla.org/questions/new

Helpful?

more options

Chosen Solution

probably TLS 1.0/1.1 deprecation?

Helpful?

more options

I am not at all "Glad to hear it!" as my stupid clicking was interpreted by the system -

but I think that you are right about that - in fact, before I posted my "question" I got suspicious about "something like that" after seeing some comments online...

In fact, if that's TLS 1.0/1.1 deprecation, that's like, well, being hit on the head...

Helpful?

more options

Maybe poking your provider will help bring them into the modern age :)

Helpful?

more options

p.s. thank you very much for the real answer to my "question" - I just read up on this matter - thank you again. I now have to do a lot of work to make my servers migrate...

I wish this warning (TLS 1.0/1.1 end-of-life) was communicated by the developers to the users (most of whom don't care about anything, as my case clearly demonstrates).

Helpful?

more options

> I have a large number of email servers to connect to

I am curious, how many?

Helpful?

more options

enough :) but they are all running somewhat obsolete distributions of various linuxes... time to upgrade disclosing more could make me pay because of my "security model"...

thanks again - I greatly appreciate the nudge in the right direction

Helpful?

more options

Wayne Mery said

Maybe poking your provider will help bring them into the modern age :)

part of my problem is that we found the enemy and it is us, as I am the provider whom I should complain to - though, interestingly, I can now see that some other "providers" haven't done their part yet either...

Helpful?

more options

jcder said

I don't know whether my problem is related to yours, but the new version (78.2.2) doesn't work for me either. Initially, Thunderbird simply wouldn't download any recent email messages. (I normally use POP3 protocol.) I tried to set up my usual email account as a new account, but received this error message: "Unable to log in at server. Probably wrong configuration, username or password." I have been using Thunderbird for many, many years without a problem. Furthermore, it working under the previous version (68.12) yesterday. What could be the problem?

you may find this useful (as I did very much so after auto-update was forced on me repeatedly):

https://support.mozilla.org/en-US/questions/1269626

Helpful?

more options

Thank you!!

Helpful?

more options

Hi Everyone,

Okay, here's what I'm look for. I have a iMac running macOS 10.15.6. My wife has a 15in Mac Book Pro with macOS 10.14.6. I update both machines to from TB 68.12 to TB 78.2.2 today. My wife's MBP will receive emails with not problems. However, I can not get emails to download to TB 78.2.2. Earlier this morning while I was still using TB 68.12, I got my email just fine ... 15 of them. We both use Yahoo as our email server. The message at the bottom of TB (lower left) is "myemailaddress:Connected to pop.mail.yahoo.com..." and it just stay like that but nothing downloads. If I go to Yahoo webmail, I have incoming emails like 10 right now. I was thinking about going back to 68.12, but read about some bad stuff that happens. I sure hope someone has a solution to this because it's causing me a lot of problems. Oh, I can send emails from TB 78.2.2, just can't receive emails.

Thanks folks in advance!

Dennis

Helpful?

more options

Koompan said

enough :) but they are all running somewhat obsolete distributions of various linuxes... time to upgrade disclosing more could make me pay because of my "security model"... thanks again - I greatly appreciate the nudge in the right direction

they say there is a solution for those who live in the past:

https://support.mozilla.org/en-US/questions/1295861

Helpful?

more options

I am having very similar problems with 3 Earthlink IMAP accounts after updating Thunderbird on my MacOS Mojave (v10.14.6) machine from 68.12.1 to 78.4.0, although some details vary between accounts. All the accounts are Server = imap.earthlink.net, Port = 143, Outgoing = smtpauth@earthlink.net, Security = STARTTLS & Encrypted Password

In particular, when I click on the Inbox for UserN, the message "UserN@earthlink.net: Checking mail server capabilities ..." appears in the bar at the bottom of the Thunderbird window; for one account it never goes away, for others it goes away eventually. For all 2 accounts the Inbox shows no new emails have arrived since the upgrade, although by using Earthlink's webmail I have verified that all accounts have received email since then.

See my full description at https://support.mozilla.org/en-US/questions/1310338

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.