Got a invitation mail but the payment system did not work
Hi,
I applied to be in the VPN que quite some time back. I then got an invitation mail a month or so back saying that i am invited to sign up for access to the vpn platform. I did the payment on my mobile because i was not home at the time. I tried Sevral times with all my cards and each try i got a error message. It was said that i should go to my account page and enter my updated payment details there, and i followed the link wich indeed led to the firefox account page, but there was no sight of anywhere to update any payment info.... after trying several timesI then quit and thought there must surely be a support to dialogue with for further instructions..After kind of one Hour Plus of following link after link that just led back to where i had started and where it was said that if i wanted to speak to the Happy and motivated support team id just had to press the link, round and round it want until i realized that im not going to Find any happy and motivated support team, becuse there isnt any... This was over a month ago and i swore that id never ever use firefox again. Im Encouraged and expected to use all the products but they dont want o provide any Serious support when it comes to serious matters as Payments and Debit cards?!? How cheap can they be!!?? Like Really?!
I wrote a mail which i never got any reply to and i replied to the mails claiming being sent from "accounts" but never got an answer. Im seriously disiilisioned with FIrefox.... They dont want to actually Pay for a support team but instead uses VOLONTEERS!?!... like i said... how cheap can a fairly large company get. Although its some sort of foundation....still its not like its greenpeace sailing off to rescue whales in the arctic "volonteers sign up". Just charge a little more for the VPN so that you can provide a fulltime support team, better that then just Cheap being even Cheaper.
Its aken me That long to even want to write this mail. SO... can you guys help and perhaps change my less than cherished opinion about Mozilla...? I hope so but im not holding my breath if i may say so ;o)
All Replies (4)
The Mozilla VPN team identified a payments issue about a week or two back and it should have since been resolved. I apologize for the inconvenience.
Currently, users who are subscribed to the product are able to contact the Mozilla VPN team for support directly with the following instructions:
Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click support.
That said, have you tried signing up for Mozilla VPN lately and are you encountering the same issues? Also, what email address you did you attempt to contact?
Hi, im really sorry i didnt see your mail until Now which yu sent on the 19th of September. Well i get these email where it says "Introducing Mozilla VPN!" and then you think wow cool i finally got the invitation again, but when you click the link you just come to a page encouraging you to join the que.... Its soo annoying Why write Introducing when nothing is introduced. Ive been in that que for soon TWO Years, and then for them to send me a mail asking me to join the que Again is just like a mockery.
I have not heard a word since i tried to make those payments that failed. I got a few mais suggesting that i log inte my account ands update the payment details. But there is not a single place for you to do that. I ended up swearing that ill Never Ever use a firefox product, and so far i still havnt...I just think it was unbelivly poorly handled by them. Sure techical hick up do happen but thats not m ybig problem, my problem is what happended afterwards, Did anyone contact me? after having made probably 8 failed payments? Nope! Did anyone answer my mails? Nope! (Well not entierly true since i just saw your mail , which i appreciate.
So can i get my invitation now? God knows ive waited for it! Maybe to start beating on the drum about a new Great prodcuct TWO YEARs ahead is a bit over ambisious and probably does more damage then good.
Please fix my invitation, i got one Months ago but all got messed up from that payment issues you guys had..
Thanks for reaching out!!
Best regards,
Ansu
[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]
Modified by Chris Ilias
Hi, im really sorry i didnt see your mail until Now which yu sent on the 19th of September. Well i get these email where it says "Introducing Mozilla VPN!" and then you think wow cool i finally got the invitation again, but when you click the link you just come to a page encouraging you to join the que.... Its soo annoying Why write Introducing when nothing is introduced. Ive been in that que for soon TWO Years, and then for them to send me a mail asking me to join the que Again is just like a mockery.
I have not heard a word since i tried to make those payments that failed. I got a few mais suggesting that i log inte my account ands update the payment details. But there is not a single place for you to do that. I ended up swearing that ill Never Ever use a firefox product, and so far i still havnt...I just think it was unbelivly poorly handled by them. Sure techical hick up do happen but thats not m ybig problem, my problem is what happended afterwards, Did anyone contact me? after having made probably 8 failed payments? Nope! Did anyone answer my mails? Nope! (Well not entierly true since i just saw your mail , which i appreciate.
So can i get my invitation now? God knows ive waited for it! Maybe to start beating on the drum about a new Great prodcuct TWO YEARs ahead is a bit over ambisious and probably does more damage then good.
Thanks for reaching out!!
Best regards,
Ansu
[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]
Modified by Chris Ilias
Here is a not so good picture of the invitation i got.
/Ansu Aronsson
