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Migration procedure?

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  • Last reply by FredMcD

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I had a windows computer until 2/2020. I added Mozilla protection to my computer in the summer of 2019. My Windows computer (HP) DIED and there was very little to reinstall from my old computer to the new. CAN I transfer my Mozilla account to the new MAC computer and if so, I do I go about it?

Chosen solution

Mozilla programs are free to use.

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d.grivens said

I added Mozilla protection to my computer

What do you mean by this?

CAN I transfer my Mozilla account to the new MAC computer and if so, I do I go about it?

Different computer systems store their data in different ways, meaning the files of one system may not be usable by a different system.

I heard there are conversion programs around but don't know of any.


Were you talking about using sync?

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In July, 2019, I purchased tech support coverage for a 2 year period. The statement is merely in the name of Techie Support (firm in New York). I THOUGHT it was me adding Mozilla to my computer. I know that I used Mozilla in July, September, November and December, 2019. I had an icon on my computer that allowed me to contact Tech Support and get my computer issue resolved.

My Microsoft computer DIED in January, 2020 and I had to buy a new one. Almost nothing was recoverable from my desktop, including the proof that I had this tech support service. What I am asking is can Mozilla service be added to my current Apple MacBook computer under the remainder of the 2 year support product which I purchased or do I have to start all over and add Mozilla service as though I had never paid $350 for my support package?

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Mozilla programs are free to use.

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