Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Downloading a file from

more options


I encounter an issue when I try to download a file from

I get an error page with the following message :

In french : La page n’est pas redirigée correctement

Une erreur est survenue pendant une connexion à

   La cause de ce problème peut être la désactivation ou le refus des cookies.

Translated : The page is not redirected correctly

An error occurred while connecting to

   The cause of this problem may be the deactivation or refusal of cookies.

I searched online and it happened to others so I tried many things : - deleting the cookies.sqlite from the profiles folder in appdata\mozilla - repairing mozilla firefox - completely uninstall firefox and re - install after deleting remanent files

Nothing works. Using another browser I don't have any problem downloading any file from google drive. Info : Firefox 80.0.1 Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:80.0) Gecko/20100101 Firefox/80.0 Windows_NT 10.0 19041

I hope someone can help me here .. Wish y'all a very nice day

Attached screenshots

All Replies (2)

more options

Also, I allowed all cookies and disabled all tracking protection from and still get the error


more options

To fix the error: Cancel the download and try again. Instead of clicking the file to download, right-click the link and select Save link as. Be sure to download files to a place on your computer you can access, like your Desktop or Documents folder.


Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.