Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Reset password email not being received

more options

I am not able to remember my password, nor do I have my recovery key, so I select reset password and enter my email address. I do not receive an email to reset my password and it does not go into Spam or Junk box.

Any help/advice is appreciated.

Kind Regards.

All Replies (2)

more options

Try adding accounts@firefox.com to your contact list or address box. Certain email providers have really strict filters that sometimes block messages. Adding it to your list of trusted senders should prevent it from being blocked.

Also, if you have just requested the email, it might take some time to actually come through. Certain email providers are slower and put messages through a more intensive filter process, which make take longer.

Helpful?

more options

accounts @firefox.com is already in my address book/contacts list. I use Outlook.com for my emails and no email is received, even upon checking my spam/junk mailbox.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.