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VPN connection dropping

  • 3 replies
  • 1 has this problem
  • Last reply by la3amon

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I've been using Mozilla VPN for a few days now. When I am at home it seems to be working quite well. When I leave home, however, the VPN drops and I have no internet connection unless I specifically turn the VPN off. I am a neophyte when it comes to VPNs. I assumed that the VPN would function whether my internet connection was through Wi-Fi or data. I live in a rural area so when I leave home my internet connection is through data. Is that why I cannot use the VPN away from my house?

All Replies (3)

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Hi Meg,

Some cellular providers identify VPN traffic as tethered/hot spot usage and as such may either throttle the connection, not allow it at all or disconnect when hot spot data has been used up. I know Sprint did this in the past, but am unsure if they still do. If you are on a limited data plan a VPN may increase data usage.

I suggest checking with your phone service provider to see if they have restrictions regarding the use of VPNs.

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I have an unlimited data plan with Verizon so I don't think that's the issue.

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Mozilla VPN uses the WireGuard protocol. The vast majority of VPN services use OpenVPN. Verizon may not support WireGuard. You would need to speak with their tech support.