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Eliminate duplicate versions of Thunderbird on same computer

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I have a Windows 10 laptop [Version 2004 Build 19041.388]. I’m a longtime Thunderbird user. I thought I was using Thunderbird Version 68.11.0 (x86), according to the “TB Help About” info panel. Windows Control Panel indicates that this version is 323 MB & was installed (updated) on 7/30/2020. However Windows Control Panel ALSO lists Thunderbird Version 24.3.0 (x86), Size: 48.1 MB installed on 6/29/2020. How do I resolve this situation? I am concerned that if I uninstall the Version 24.3.0 that I may lose my Thunderbird profile with all my email history & contact information and that part of version 68 may also be uninstalled and then inoperable. Any suggestions? I discovered this oddity attempting to resolve a timeout issue that intermittently occurs trying to read mail. Thought this may be part of that problem.

I have a Windows 10 laptop [Version 2004 Build 19041.388]. I’m a longtime Thunderbird user. I thought I was using Thunderbird Version 68.11.0 (x86), according to the “TB Help About” info panel. Windows Control Panel indicates that this version is 323 MB & was installed (updated) on 7/30/2020. However Windows Control Panel '''ALSO''' lists Thunderbird Version 24.3.0 (x86), Size: 48.1 MB installed on 6/29/2020. ''' How do I resolve this situation? ''' I am concerned that if I uninstall the Version 24.3.0 that I may lose my Thunderbird profile with all my email history & contact information and that part of version 68 may also be uninstalled and then inoperable. '''Any suggestions?''' I discovered this oddity attempting to resolve a timeout issue that intermittently occurs trying to read mail. Thought this may be part of that problem.