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Mozilla VPN seems to start but the icon in the tray disappears when I mouse over it

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Mozilla VPN seems to start but the icon in the tray disappears when I mouse over it. I know the VPN isn't running in the background since I used the IPVanish checker and it shows me my normal IP address. The VPN and application were working fine until I had to restart my computer. I have tried reinstalling the program only to be met with the same problem.

Modified by josh.timothy1

All Replies (6)

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Can you delete the %appdata% folder for Mozilla VPN?

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There doesn't seem to even be a folder for Mozilla VPN in the roaming folder

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To connect with the VPN team directly, see Help, I still have questions about Mozilla VPN.

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I can't connect with them because the application will not start and I need to use the application to do that.

:(

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Can you try the following:

Log into your account (https://accounts.firefox.com), click manage next to Subscriptions, click support.

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Got it, thank you

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