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Mozilla VPN not working

  • 1 reply
  • 1 has this problem
  • 16 views
  • Last reply by Andrew

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When i launch the .exe, it is stuck on the "waiting for sign in and subscription confirmation" screen. If i click "cancel and try again" with firefox as my default browser, it takes me to the sign in screen but when I sign in it takes me back into the sign in screen i was just on. When I make edge my default, it signs me in properly and tells me to go back on the vpn app to continue the sign in process but when I go back on the app nothing has changed. If i make chrome default the same thing as edge happens. And, no joke, when I made internet explorer the default it didnt even load the page. So firefox doesnt work and the ones that manage to sign me in don't register with the vpn app. This is all on windows 10 btw. Any help would be appreciated bc otherwise I'm likely going to just get my money back and cancel my subscription.

When i launch the .exe, it is stuck on the "waiting for sign in and subscription confirmation" screen. If i click "cancel and try again" with firefox as my default browser, it takes me to the sign in screen but when I sign in it takes me back into the sign in screen i was just on. When I make edge my default, it signs me in properly and tells me to go back on the vpn app to continue the sign in process but when I go back on the app nothing has changed. If i make chrome default the same thing as edge happens. And, no joke, when I made internet explorer the default it didnt even load the page. So firefox doesnt work and the ones that manage to sign me in don't register with the vpn app. This is all on windows 10 btw. Any help would be appreciated bc otherwise I'm likely going to just get my money back and cancel my subscription.

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Can you try uninstalling and reinstalling the VPN app?