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Hyperlinks in emails shown as text

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  • 1 has this problem
  • 21 views
  • Last reply by sfhowes

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Hi,

 I have found that if I receive an email with a explicitly written web address it's usually displayed as text and I need to copy and paste it in to Firefox. If I go to the web version of the email account, the web address is also a hyperlink. It has always been like this and wanted to know if this is just a quirk of Thunderbird or if there is a way to fix it. I have already gone through the fixes on the help page (https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working) and nothing has helped. 

Any help will be greatly appreciated.

All Replies (1)

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Does it happen with all links or only those in messages from some senders? It's known that some mobile mail apps send unclickable links unless the link is embedded in a text string. The W10 Mail app does this. Look at the source (Ctrl+U) to see if you can identify the sender's email app (User-agent header) or if the URL in the body has extra formatting that could make it unclickable, possibly introduced by word processing software.