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Fix slowness...

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by jscher2000

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Clicked on "fix slowness, crashing" POP-UP and now I lost all of my saved passwords, logins and Bookmarks. Really? And please don't tell me to just import them back from Chrome, because, as I weened myself from Chrome, of course I didn't save the passwords in both browsers and everything since migrating to FireFox. Welp, I guess I go back to Chrome and avoid this in the future. Scratching my head....

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It actually pisses me off because I found the initial screen that SPECIFICALLY states "Refreshing Firefox can fix many issues by restoring Firefox to its default state, while saving your essential information like bookmarks, and passwords."

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Hi FishF1, I'm sorry to hear your Refresh didn't complete properly for some reason. Maybe there was a locked file or it got interrupted somehow.

On your Windows desktop, do you have an Old Firefox Data folder? Inside, check for a folder with a partially random name, like "ab65z19w.default" -- that would have all your data from before the Refresh.

Before suggesting next steps, was there anything going wrong in your Firefox that led you to try the Refresh?