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facebook

  • 5 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

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Unable to load Facebook on desktop computer

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Hi

What happens when you try to open Facebook in Firefox on your desktop computer?

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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

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when opening Facebook using Firefox I get the message "the page isn't redirecting properly". Tried to uninstall Facebook but could not find application under launcepad nor application folder.

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http://kb.mozillazine.org/The_page_isn't_redirecting_properly Not Redirecting properly = cookies


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link}
by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

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