Passwords Saved on a Firefox Browser that had to be deleted and now I can't find the saved passwords on the newly installed Firefox browser
I had to reinstall my Firefox web browser because of the XPCom error I kept receiving. For one of my jobs that I work remotely, I had my information saved on my old Firefox web browser. Now that I had to reinstall the web browser, my information is lost and I do not know how to retrieve. My question is, once a password is saved, you guys on the backend have the ability to retrieve it? Please let me know as this would be greatly helpful for my job.
edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)
Modified by philipp
All Replies (1)
When you delete, or re-install Firefox, you do not remove your user profile, that contains your bookmarks, settings, etc. That file remains on your computer, unless you deliberately delete the file.
If Firefox starts up after an update without your bookmarks and other settings, check whether your data is available in a different profile:
Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it. The About Profiles page will open. This page should list at least one profile and could list many.
The profile that Firefox is currently using will show:
This is the profile in use and it cannot be deleted.
Please do not delete anything here; don't use any Remove buttons.
Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.
If it isn't what you want, simply close that new window.
If it IS what you want, click the Set as default profile button for that profile on the about:profiles page. Firefox will use it automatically at the next startup.
Note: If your bookmarks are not available in another Firefox profile, see Recover lost or missing Bookmarks for other solutions.
NOTE: If you do change profiles, any changes made in the NEW profile will not transfer over to your old profile. They are completely separate.