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Trouble with youtube videos

  • 3 replies
  • 1 has this problem
  • Last reply by jscher2000

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I have been using Firefox browser for quite some time with no problems, it is my prefered browser on my Toshiba Laptop with Os windows 10. Up until just recently I have been able to play videos from youtube, and now I can't. This includes videos I sent to others in the past, I can view them on Microsoft edge, so I don't think it is a hardware issue, something has been removed of blocked but I can't find it, please help if you can, thanks.

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Problem: YouTube and other video sites aren’t working in Edge Potential Solutions

   Try clearing various Edge data by clicking the “. . .” button and choosing Settings. Then, click Choose what to clear under Clear browser data, and delete your cached files (history too if needed). Restart Edge and see if that resolves the problem.
   Install the latest drivers for your graphics card or integrated graphics, and make sure Windows 10 is up to date.
   If that doesn’t work, type Control Panel into the search box located next to the Start button, and select the listed result to open the desktop program. Once the window appears, click on View network status and tasks listed in the Network and Internet section. In the bottom-left corner, you’ll need to click the Internet Options link, and then the Advanced tab in the pop-up Internet Properties window. At the top of the resulting list, you’ll see Use software rendering instead of GPU rendering. This is typically unchecked but click on the box to activate this feature, reboot the PC, and see if this fixes the problem.
   You can always download and install MyTube, a video download manager. It’s a free, open-source app that lets you watch videos without the associated web-based technology like Flash and HTML5.
   If the YouTube page simply isn’t displaying correctly in the browser, you may be viewing the site’s new layout, which doesn’t always play nice with Microsoft Edge. Click on your icon in the top-right corner of YouTube, and click on the Restore old YouTube option in the drop-down menu.


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Hi bobmeyer90, what happens when you try to play the video in Firefox? For example:

  • error message related to the format or other error (can you tell us what it says)
  • the loading arrow in the player just keeps loading
  • the autoplay block is interfering (sometimes you need to click pause and play again)
  • something else

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Content Blocking/Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: Enhanced Tracking Protection in Firefox for desktop (before Firefox 70: Content blocking).

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?


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yogyta kalwar said

Problem: YouTube and other video sites aren’t working in Edge

Note: the problem is that they DO play in Edge and do NOT play in Firefox.


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