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Problem signing in after update to 77.0.1 on ios

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After updating to 77.0.1 on my Apple iMac, I can no longer sign in to my account. Also, when not signed in, frequently many websites do not come up when searching through Google. Please help! I have bookmarks I really need. If I can't get support, I will have to switch to Chrome. Please advise, Shelley

All Replies (5)

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what happens when you try to sign in?

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I enter my email address and I press it but I do not get logged in. Instead I am just hung on the page. It used to be that I would enter my email address press submit and be logged in and then get use Mozilla Firefox. Then I tried to use Firefox without logging in. Sometimes I would go to the website sometimes it would say there was a network connection error. But when I tested the same website address on Chrome and on Safari there was no problem connecting. My only problem is with Mozilla and my problem started when I upgraded to 77. 0. 1. Now I have to figure out how to migrate all my bookmarks from Mozilla to Chrome. Because there is no customer support for Mozilla so Im going to start over on Chrome.

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hello ShelleyTween,

follow the steps:

Clear all cookies, site data and cache

  • Click the 3 horizontal lines top right button and select options.
  • Select the Privacy & Security panel and go to the Cookies and Site Data section.
  • Click the Clear Data… button. The Clear Data dialog will appear. ...
  • Click Clear.


  • Click the 3 horizontal lines top right button and select options.
  • Select the Sync.
  • Click Sign in and enter your password in the sign in page.
  • Click Sign in to sign back in to Sync.

tell me its helps.

Thank you

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Because the problem is that I cannot sign in, therefore I cannot clear cookies.

So, I went to a pc and logged in to Mozilla and followed your instructions.

However, when I return to my iMac, and I download a fresh Mozilla Firefox 77.0.1, and I enter my email address to the field that says Sign in or create a Firefox Account and press the blue box that says Continue...



I have used Mozilla for years. This is so weird. PLEASE HELP!

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Use of a Firefox Account is optional, it's not a requirement for using Firefox. Firefox should work perfectly fine without logging in to anything, and Bookmarks should work. A Firefox Account is necessary for Mozilla services such as Sync and for being able to post in this Firefox support forum, along with other services related to Mozilla.