Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost logins

  • 2 replies
  • 1 has this problem
  • 26 views
  • Last reply by Philip

more options

suddenly noticed web sites were not being logged onto when checked found lockwise? has no login information for any sites have checked key.4pd file and logins.corrupt they contain my web sites and encrypted login details but firefox dose not show then help please?

Chosen solution

So, you have key4.db and logins.json.corrupt and not logins.json.
Is that correct ?

Make a backup copy of the corrupt logins.json and key4.db files just to be sure.
If you have logins.json.corrupt then try to rename logins.json.corrupt to logins.json with Firefox closed to see if that works to restore the logins.
You can also try to reboot the computer.

You can also check if there is an older copy of the logins.json and key4.db files available.
You can look at a utility to browse System Restore points.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

So, you have key4.db and logins.json.corrupt and not logins.json.
Is that correct ?

Make a backup copy of the corrupt logins.json and key4.db files just to be sure.
If you have logins.json.corrupt then try to rename logins.json.corrupt to logins.json with Firefox closed to see if that works to restore the logins.
You can also try to reboot the computer.

You can also check if there is an older copy of the logins.json and key4.db files available.
You can look at a utility to browse System Restore points.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Helpful?

more options

thanks great help Philip

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.