Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

CustomURL support in Firefox

more options

Hi,

I'm facing issue with Firefox win 10 browser for CustomURL.

I have one application which is open browser for user authentication, and after authorized from browser it will ask for Open my application.

This it monthly work with Google Chrome, Internet Explorer, MS Edge, Opera and other browser, but when I check with Firefox, it is not work.

I face random behavior in Firefox, Case 1: 1. When I open application, it will open default browser with url for user authentication. 2. In this case if I set my system default browser as Firefox then its not work but for other browser its work.

Case 2: 1. When Firefox browser open with URL, and it will load user authentication web page. 2. After User successful login it will popup for open application, This case is work in other browser but not work in Firefox

So, Can you please help me out where I'm wrong?

I double check with my application and its implemented correctly as it is work with other browser.

Waiting for some help on this... Thank you

Vishal Ahir

Hi, I'm facing issue with Firefox win 10 browser for CustomURL. I have one application which is open browser for user authentication, and after authorized from browser it will ask for Open my application. This it monthly work with Google Chrome, Internet Explorer, MS Edge, Opera and other browser, but when I check with Firefox, it is not work. I face random behavior in Firefox, Case 1: 1. When I open application, it will open default browser with url for user authentication. 2. In this case if I set my system default browser as Firefox then its not work but for other browser its work. Case 2: 1. When Firefox browser open with URL, and it will load user authentication web page. 2. After User successful login it will popup for open application, This case is work in other browser but not work in Firefox So, Can you please help me out where I'm wrong? I double check with my application and its implemented correctly as it is work with other browser. Waiting for some help on this... Thank you Vishal Ahir

All Replies (1)

more options

Is your website sending Firefox a link with a custom protocol, similar to zoom: ? But Firefox doesn't know what to do with it?

Firefox often is able to figure out how to open custom protocols from the Windows registry, but sometimes it seems to need some help, for example with ms-word: URLs. In that case, we suggest to users to create a new preference in about:config, which may be a challenge for your users. You could test to see whether that makes any difference for your protocol. Here are the steps:

https://support.mozilla.org/en-US/questions/1265375#answer-1239993