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Update to 76.0 fails everytime

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by McCoy

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I use a mid 2011 Mac (16GB of RAM) which has maxed out on El Capitan 10.11.6. I have 2 issues. Every time I open Firefox, it says that it is trying to install a helper tool which will happen on restarting Firefox. Nothing seems to happen. When I next reopen Firefox this process repeats.

I have also downloaded and try to install 76.0 several times but eachtime I restart Firefox I remain on 75.0.

Any thoughts?

All Replies (3)

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If you have trouble with the upgrade, use this link; http://www.mozilla.org/en-US/firefox/all/

Helpful?

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I used your link to download 77.01 which I can see in my downloads folder. It appeared to install fine and all seemed to be going well but the next day, the programme had reverted to 75.0

Helpful?

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Hello skitter,

FredMcD   asked me to tell you that due to certain circumstances, he can't post anything on the support forum right now.

Helpful?

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