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Browser crash

  • 9 replies
  • 1 has this problem
  • 36 views
  • Last reply by cor-el

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I work at an organization and one of our workers has intermittent crashing with Firefox. He has tried restarting in safe mode and still experiences the crashes. He is currently using Chrome, but would like to go back to Firefox. I was wondering where I could send his crash codes too so we can further assist

All Replies (9)

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Hello,

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If they have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

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Sorry for the delay in replying. Here are a couple of the crash codes:

  • bp-fd71f1f3-aa7d-4973-9f47-5c0d10200602
  • bp-15814843-3d7a-4608-9104-a87340200601

Modified by cor-el

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cor-el said

If they have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.
  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar. See also:

Here are a couple. Thanks. bp-fd71f1f3-aa7d-4973-9f47-5c0d 10200602 bp-15814843-3d7a-4608-9104-a87340200601

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Looks like a conflict with McAfee.

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TyDraniu said

Looks like a conflict with McAfee.

How are you able to tell that?

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  1. Crash signature is quite random.
  2. In the Modules tab the library EpMPApi.dll is red, so this library crashes Firefox.

Modified by TyDraniu

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Maybe also check for corrupted fonts and try a different default font.

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If an entry in modules is marked red then this merely means that the Socorro server doesn't have symbols (tooltip of icon on the far left: missing symbol) for this module to be able to cross reference an address with a line in the source code.
Not all security software is willing to share its symbols table with Mozilla.

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