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Hard crash every time I visit a certain site

  • 6 replies
  • 1 has this problem
  • 28 views
  • Last reply by MartyJames

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A few days ago I signed up to a certain website and had no problems, but since then, I've been back to that website three times and all three times - as soon as the site loads my machine instantly hard crashes - the screen freezes, cursor doesn't move and I'm forced to reset. This has NEVER happened to me before in 15 years of using Firefox! The first two crashes were in Firefox v76, and the third crash was v77, so I guess it's not version-specific.

Each time I restart firefox, my profiles.ini file has been deleted. It messes up other software too.

I'm going to avoid using that site again, but I'd like to report this somehow to the developers. What's the best way to do this? I went to Buzilla but I couldn't see any way to report bugs there.

Note that I am not going to do any troubleshooting as I do not want to take any risk of another crash.

All Replies (6)

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Please provide a public link (no password) that we can check out. No Personal Information Please !

Are you saying the computer crashed, not Firefox? Stay away from that site for now.

Back up and restore information in Firefox profiles {web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

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The message from hatij45684 above is NOT Mozilla support.

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Please ignore the two spam replies about third-party support you may have received earlier and do not call a supplied phone number or send email.
This is the official support forum and we do not supply support by phone.

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Just for the record, the site in question is www.wayfair.co.uk, a shopping site.

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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I appreciate the help, but I do not wish to troubleshoot this. I am simply not going to visit that site again. Thank you.

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