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Can't use my imported S/MIME certificate - shows up in "People" tab under Certificate Manager

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Hi all,

My S/MIME certificate recently expired and I followed the same process as last time to purchase/import a new one. After importing, when I go to Certificate Manager, the new certificate shows up in the "People" tab, and not "Your Certificates". So I can't select it to use for encrypted emails. In the "People" tab, the new certificate still shows my email address in the name/email address fields. I've been searching the forums/online with no luck. Any suggestions? Any help would be appreciated.

Thanks! Billy

Hi all, My S/MIME certificate recently expired and I followed the same process as last time to purchase/import a new one. After importing, when I go to Certificate Manager, the new certificate shows up in the "People" tab, and not "Your Certificates". So I can't select it to use for encrypted emails. In the "People" tab, the new certificate still shows my email address in the name/email address fields. I've been searching the forums/online with no luck. Any suggestions? Any help would be appreciated. Thanks! Billy