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cannot connect to my account

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  • 1 has this problem
  • 9 views
  • Last reply by Andrew

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Hey first of all, here are some precisions : i use a laptop i am using W10 ive had a firefox account for years

here is my problem : i opened my laptop and mozilla had to reboot or i don't know what, so it did. when i tried to connect to my account after that, i immediatly got a message saying : "Création de compte impossible

Vous devez avoir atteint l’âge requis pour pouvoir créer un compte Firefox."

impossibility to create an account due to my age. the thing is i am 21. i never ever mistyped my birth date, if anything i faked being older when i was younger. whatever i try to do, i just end up on the page with the message i pasted. i had to open a private mozilla session in order to create an account with a backup email to create this topic. i cannot sync my bookmarks and stuff, there is nothing to be done, i always end up on the page saying i'm not old enough. i am panicking a little, because i had a lot of stuff saved on my mozilla account for several years now such as... actual university work...

thanks for you help :(

EDIT i found it weird that mozilla automatically wanted me to CREATE an account even though i had one to begin with. i don't understand

Modified by poneymort666

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@ poneymort666 :

Please ignore   lipab50737's   post   -   it's a scam !

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Hello,

You may have seen a post or received a notification regarding support for Firefox with a link to another site. This is a scam and is not an official site to receive support from Mozilla. Please do not click on the link and do not interact by calling any phone numbers or email addresses listed. You are currently posting on the official Mozilla website and will receive assistance here.

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