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cannot connect to my account

  • 2 replies
  • 1 has this problem
  • Last reply by Andrew

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Hey first of all, here are some precisions : i use a laptop i am using W10 ive had a firefox account for years

here is my problem : i opened my laptop and mozilla had to reboot or i don't know what, so it did. when i tried to connect to my account after that, i immediatly got a message saying : "Création de compte impossible

Vous devez avoir atteint l’âge requis pour pouvoir créer un compte Firefox."

impossibility to create an account due to my age. the thing is i am 21. i never ever mistyped my birth date, if anything i faked being older when i was younger. whatever i try to do, i just end up on the page with the message i pasted. i had to open a private mozilla session in order to create an account with a backup email to create this topic. i cannot sync my bookmarks and stuff, there is nothing to be done, i always end up on the page saying i'm not old enough. i am panicking a little, because i had a lot of stuff saved on my mozilla account for several years now such as... actual university work...

thanks for you help :(

EDIT i found it weird that mozilla automatically wanted me to CREATE an account even though i had one to begin with. i don't understand

Modified by poneymort666

All Replies (2)

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@ poneymort666 :

Please ignore   lipab50737's   post   -   it's a scam !


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